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- .COM
- .NET
- .ORG
- .CO
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Frequently Asked Questions
How can I access my WordPress Site?
We will send you your admin credentials via email or text after your site is launched on one of our secured AWS servers.
Will WordPress be updated automatically?
Yes, your website will be updated automatically and we will provide your site maintenance service with all plans.
Can I upgrade my WordPress Hosting plan?
Your website comes with our standard FREE hosting plan. However, if your traffic exceed our preset limit, you may choose to pay a small increase based on your traffic volume.
Is an SSL Certificate included with the plan?
Yes, your site comes with a free SSL certificate. You may choose to upgrade your encryption level by paying for a small monthly fee.
Can I use my old inventory?
Yes of course! We can export your old inventory if your old system are Windows based. For cloud base POS you may need to contact their tech support.
Will Simple Process tech support cost me?
We offer free support to our SimplePOS system, as well as limited support on all our Online Store POS systems.
Terminal support are always free for all merchants processing through our plans.
Can I lease the equipments instead of buying?
Yes you can! Choosing to lease your equipments instead of buying can be financially rewarding. You may claim 100% the total cost of leasing for the full lease term in your first year.
Take into consideration your annual tax, having your equipments lease might save you a lot more!
How much is equipment setup cost for onsite installation?
We offers FREE onsite installation for NYC merchants.
For non NYC merchants, we provide FREE over the phone setup support and video instruction as well as live video chat to help you setup your equipments correctly.
Simple Process IT Managed Services
DEVICE SUPPORT PLANS (0-10 DEVICES)
Services Included
- Remote support during regular or specified business hours (M-F 9am to 5pm)
- Remote Support 24/7/365
- On Site support during regular or specified business hours (M-F 9am to 5pm)
- On Site Support 24/7/365
- Proactive Monitoring & Maintenance (Includes Updates & Antivirus)
- Support Response Time
- Pricing per month (per Device 0-10)**
COMPUTER - Pricing per month (per Device 0-10)**
SERVER - Pricing per month (per Device)
TABLET
BASIC SUPPORT
- A La Carte Hourly Rate
- A La Carte Hourly Rate
- A La Carte Hourly Rate
- 4 Hours
$35
$50
$15
SUPPORT
- A La Carte Hourly Rate
- 2 Hours
$50
$75
$20
TOTAL SUPPORT
- 2 Hours
$75
$100
$25
- A La Carte Hourly *
Regular Business Hours
M-F 9:00AM to 5:00PM - A La Carte Hourly *
24 / 7 / 365
BASIC SUPPORT
$160/hour
$200/hour
SUPPORT
$125/hour
$200/hour
TOTAL SUPPORT
$100/hour
$150/hour
NETWORK SUPPORT PLANS
Services Included
- Remote support during regular or specified business hours (M-F 9am to 5pm)
- Remote Support 24/7/365
- On Site support during regular or specified business hours (M-F 9am to 5pm)
- On Site Support 24/7/365
- Proactive Monitoring & Maintenance
- Support Response Time
- Pricing per month includes
Firewall / Gateway, 1 Core Switch, 2 WIFI APs - Additional Network Devices
BASIC SUPPORT
- A La Carte Hourly Rate
- A La Carte Hourly Rate
- A La Carte Hourly Rate
- 4 Hours
$250
- See Agent
SUPPORT
- A La Carte Hourly Rate
- 2 Hours
$300
- See Agent
TOTAL SUPPORT
- 2 Hours
$350
- See Agent
- A La Carte Hourly *
Regular Business Hours
M-F 9:00AM to 5:00PM - A La Carte Hourly *
24 / 7 / 365
BASIC SUPPORT
$160/hour
$200/hour
SUPPORT
$125/hour
$200/hour
TOTAL SUPPORT
$100/hour
$150/hour
Make ITOUR Problem,Not Yours!
- 24 / 7 / 365 New York City & Manhattan Based IT Company
- Enterprise & Cloud Service
- Home & Business Managed IT Services
- Remote Help Desk, Monitoring & On-Site Tech Support & IT Consulting
Managed Hospitality IT & Technology Services: Restaurant / Hotel / Nightclub Point of Sale POS Support & Tech Support
We offer awesome supports
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